USMBOK™
Lexicon
This desktop reference provides a comprehensive description of the key terms and concepts used in the Guide to USMBOK, service management practitioner guides, Outside-In and Lean Thinking publications, and is a recommended study aid for candidates preparing to sit one or more of the Service Management Qualification Scheme (SMQS) credentials offered by the Service Management Society.
|
The USMBOK Lexicon is a concise dictionary of more than 1200 terms used within the Universal Service Management Body of Knowledge. The 250-page publication also includes the terms of the Outside-In and Lean Thinking for a Service Organization, and is a ideal compliment to the Guide to the USMBOK and SMQS classware in general.
A sample consisting of the table of contents can be downloaded here.
Format 6" x 10", 250+ pages ISBN: 978 0 9814691 9 5
|
