USMBOK™ 

Lexicon

This handy pocket guide provides a comprehensive description of the key erms and concepts used in the USMBOK and Lean Service Management program and is a recommended study aid for candidates preparing to sit one or more of the Service Management Qualification Scheme (SMQS) credentials offered by the Service Management Society.

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The USMBOK Lexicon is a concise dictionary of more than 850 terms used within the Universal Service Management Body of Knowledge.  The 150-page publication also includes the terms of the Lean Thinking for Service Organization and Lean Service Management programs, and is a ideal compliment to the Guide to the USMBOK and SMQS classware in general.
 
A sample consisting of the table of contents can be downloaded here.

Format 4.25" x 6.75", 150 pages

ISBN: 978 0 9814691 9 5
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