Service Management Initiative

The purpose of this service plan is to provide expert guidance and consultative support through remote networked services for a fixed one time fee under the terms and conditions of annual license agreement.

 

Subscribers to this service receive a personalized account and direct access to their own 'service manager'.  The service plan provides for a guaranteed time within which a response will be provided.

 

The service features include:

• The ability to 'ask a question' on any service management topic
• The ability to send attachments for review and consideration as part of a request
• Uninterrupted access to a history of the questions asked and their responses
• Ready access to the service management knowledge base and knowledge articles
• Ability to subscribe to email driven news on specific knowledge articles
• The option to solicit a response to a statement of work

 

The benefits of the service include:

• Significant reduction in the need for onsite third party consulting
• Fewer project bottlenecks by faster access to specialized subject matter expertise
• Major reduction in overall projects costs

Whether establishing a service management system for the first time, or revisiting, enhancing or upgrading an existing strategy, this service is ideal for students, practitioners, managers, instructors and organizations.

 

Purchase this Plan