The Service Management University™

Classroom Education, Simulations and Workshops

Classroom and online education providing experience-based enablement, empowerment and career enhancing education for service management professionals of all levels.

Our education programs are designed to enable and empower the service management professional, and make them indispensible to the achievement of an organization's objectives. 

The programs share a common focus:

• To enhance and differentiate the skills of a service management professional
• To leverage proven concepts and methods to successfully manage a service organization
• To deliver knowledge, know-how and applicable methods that ensure a real and tangible benefit is delivered immediately, as a return on the investment of attendance
• To demonstrate an approach that is universally applicable to a service organization, irrespective of industry
• To be self-funding, exchanging the investment of attendance, for time, effort, and costs associated with risk avoidance, saved in a service management initiative

The unique combination of the "Outside-In" Service Management, Lean Service Management, and realistic simulation tabletops satisfy both the demand for "immediate results" and pragmatic "ongoing, continuous improvement", without compromising the quality of an overall strategy.