Public Class Schedule


Education events offered by Service Management 101 are the 'Gold Standard' for service management.  All events are focused on providing the very best career enhancing experience and best value for an investment in time and money.  Our instructors blend real world experience with theory and bridge discrete concepts and solution frameworks to educate, empower and enable class attendees.

Select any item to view more information that includes a detailed lesson plan and information about the venue.

Item Description Price Select
1201-26

Lean for Service Management Workshop Class Seat Jan 26-27, 2012 Orlando FL
How to apply Lean Thinking to the challenges of a service business and IT organization performance managed as a service provider.
Venue: Stetson University Center at Celebration FL

$995.00
1202-01

ISO20000:2011 Specialist Class Seat Feb 01-03 San Diego CA
Detailed inspection of the latest ISO20000:2011 Standard and its requirements for a Service Management System
Venue: TechFlow Campus 6405 Mira Mesa Blvd. Suite 250, San Diego, CA 92121

$1,995.00
1203-06

Universal Service Management Foundation™ Class Seat Mar 6-7 San Diego CA
How to apply universally applicable service management methods and Outside-In Thinking to a service business and service management initiatives
Venue: TechFlow Campus 6405 Mira Mesa Blvd. Suite 250, San Diego, CA 92121

$995.00
1203-08

Lean for Service Management Workshop Class Seat Mar 8-9 San Diego CA
How to apply Lean Thinking to the challenges of a service business and IT organization performance managed as a service provider.
Venue: TechFlow Campus 6405 Mira Mesa Blvd. Suite 250 San Diego, CA 92121

$995.00
1203-27

ISO20000:2011 Specialist Class Seat Mar 27-29 Orlando FL
Detailed inspection of the latest ISO20000:2011 Standard and its requirements for a Service Management System
Venue: Stetson University Center at Celebration FL

$1,995.00
1203-28

ISO20000:2011 Specialist Class Seat Mar 27-29 Denver CO
Detailed inspection of the latest ISO20000:2011 Standard and its requirements for a Service Management System
Venue: Embassy Suites, Denver Aurora CO

$1,995.00
1204-04

ISO20000:2011 Specialist Class Seat Apr 04-06 San Diego CA
Detailed inspection of the latest ISO20000:2011 Standard and its requirements for a Service Management System
Venue: TechFlow Campus 6405 Mira Mesa Blvd. Suite 250, San Diego, CA 92121

$1,995.00
1204-11

ISO20000:2011 Specialist Class Seat Apr 11-14 Dallas TX
Detailed inspection of the latest ISO20000:2011 Standard and its requirements for a Service Management System
Venue: A location near Dallas International airport

$1,995.00