Guerrilla Service Management™ Program

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Guerrilla - from the term created during the Peninsular War (1807-1814), means "little war" in Spanish.

The term "Guerrilla" has prefixed many management methods and concepts in recent years, from sales to marketing, landscaping and gardening.  The premise for this series of books and classes is simple - get results fast through the tactical application of proven methods and know-how. 

The traditional approaches to service management involve significant disruption to existing practices, and a strategy based largely on a 'leap of faith' that benefit will eventually follow.  They require significant resources, the invention of new artifacts, and a sustained investment.  Far too often they fail to capture and retain senior management backing, and can easily be perceived as a failure.

A guerrilla approach creates and banks small wins and incremental benefit using the minimum amount of effort and risk.  Every action is based upon a well defined problem and impact.  It is self-funding in that every investment is accounted for and positioned against a targeted benefit. 

At the heart of the program are over 150 'how to'  mini-workshops that can be delivered stand alone, or configured in sequence to form a learning path.  The purpose of each workshop is to show how to  develop a specific artifact, or use a particular method.  Theory is demonstrated and quickly becomes a new skill that when applied makes a positive difference.

The guerrilla service management program is designed to have an immediate and greater effect over traditional knowledge centered alternatives, teaching service managers proven survival and success tactics to become 'guerrilla service managers'. 

Guerrilla Service Managers ensure aximum effect, making the most of vailable time and skills. They generate igh impact strategies that transform theory nto results, and casual observers into committed supporters and stakeholders.