ITIL Glossary List

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The information presented here as an ITIL glossary item description with optional observations is reproduced as-is and with the permission of the Controller of HMSO and the Office of Government Commerce as an Accredited Courseware Provider to registered guests of this site. The ITIL Glossaries/Acronyms © Crown Copyright Office of Government Commerce. 

Additional definition of terms are available to full members through the online USMBOK Lexicon.

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