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This program relies on interaction... come prepared to explain your situation and work with everyone at the event to take-away the basic tactics and immediate steps you need to succeed at IT service management.
*** All Day Event - LIMITED SEATING ***
Discussion and workshop subjects include:- How to recognize and address the "Management Imperatives"
- Why traditional ITSM/ITIL approaches fail
- Why customer are in control of a service economy
- The elements of a Service Management System
- Key roles within a Service Provider Organization
- A 'health-check' of your current or planned initiative
- 6-Step Method to Customer Relevant Initiative
- How to architect a Continuous Improvement Program
- Transforming a project expense into a self-funding initiative
- How to deliver benefits now
This program relies on interaction... come prepared to explain your situation and work with everyone at the event to take-away the basic tactics and immediate steps you need to succeed at IT service management.
About the ITSM-SOS Program
The ITSM-SOS program is designed to especially help small to medium sized IT organizations to deciphering and apply cost effectively guidance and 'best practices' found within frameworks such as the IT Infrastructure Library (ITIL). You'll become better informed about the elements of a successful ITSM strategy.