The success of the event depends largely upon the readiness of each participant to inspect their own proposed or actual IT Service Management strategy. 

Attendees should be prepared to work to self assess their current plans and get maximum value out of the time spent with the facilitators and peers. 

During the facilitated sessions each participant will be asked to complete worksheets that describe:

• Who your customers are, how they measure success
• What services you provide to each
• What ITSM related initiatives are currently proposed or active
• What approach is being used to 'implement' or adopt ITSM
• What the intended results are forall concerned
• How results are measured
• The timescales involved

Please bring as much information as you can share about your organization, its customers, and your ITSM related plans.  The immediate take-away for each participant will be knowledge of what makes for a successful service management initiative, and the common pitfalls to be avoided.

The information collected during the workshop sessions will be used by the facilitators to produce an assessment and suggested courses of action personalized to the needs of each particiapnt.  The findings, in the form of a report, will be distributed subsequent to the event and may involve some follow-up interviews and need additional information.

About the ITSM-SOS Program

The ITSM-SOS program is designed to especially help small to medium sized IT organizations to deciphering and apply cost effectively guidance and 'best practices' found within frameworks such as the IT Infrastructure Library (ITIL).  You'll become better informed about the elements of a successful ITSM strategy.