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Find the answers you need to help you achieve practical, value-enhancing results now, when it's especially urgent, as the management focus on positive business impact intensifies.
This event is ideal for any person responsible for, or actively involved in an IT Service Management or ITIL centered initiative. It offers a number of compelling benefits and reasons to attend, that include, but are not limited to:
- Improved knowledge of the true purpose of a service management initiative
- The elements of a succesful strategy
- Increased awareness of the common pitfalls
- What management really wants in the form of benefit
- How to express benefit in customer terms
- How to establish a self-funding approach
Find the answers you need to help you achieve practical, value-enhancing results now, when it's especially urgent, as the management focus on positive business impact intensifies.
About the ITSM-SOS Program
The ITSM-SOS program is designed to especially help small to medium sized IT organizations to deciphering and apply cost effectively guidance and 'best practices' found within frameworks such as the IT Infrastructure Library (ITIL). You'll become better informed about the elements of a successful ITSM strategy.