The Service Management Manifesto™

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The Service Management Manifesto™ provides a description of the key principles and values of service management from multiple perspectives, including the consumer and provider. 

  Available December 31, 2011

Pre-Order your copy now!

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The service management manifesto addresses a fundamental need in the service industry by specifying a set of key principles and values by which services can be offered, ordered, fulfilled, consumed, and supported.

The manifesto presents key principles from the perspectives of the stakeholders involved, describes the responsibilities and rights of all parties involved, is designed to be universally applicable regardless of industry, and . 

Published in  a handy digest size the manifesto is available from Service Management 101 and its authorized partners.

Volume pricing options are available.