News
The following news items are generally available to all visitors to this website. Specific news on the product plans for the SMBOK service, the 'SMBOK Roadmap', is available to members here.
| 08/31/2011 | Lean for IT - Free Webinar This FREE webinar will help you understand how Lean Thinking can fit into your IT and IT Service Management plans. |
| 08/18/2011 | Tweetchat: ServiceCamp HDI Event This Tweetchat will allow you to listen in and interact with participants of the ServiceCamp event, hosted in conjunction with the San Diego Help Desk Institute group. |
| 08/10/2011 | Lean for IT Workshops - FALL Series begins A one day workshop specifically designed to meet the challenges of IT organizations, and explore proven Lean management thinking that places customer value and satisfaction first, identifying and prioritizing problems and their impact, and eliminating wasteful activities. |
| 07/25/2011 | Decipher the ITIL Code™ - 2011 Edition On July 29, 2011 the latest edition of the IT Infrastructure Library (ITIL) core publications are released. This FREE webinar will provide you with unbiased and expert opinion on the ITIL 2011 Edition, and will help you understand how the latest edition of ITIL fits into your Service Management plans. |
| 05/31/2011 | SMBOK Version 2.1 Now Available! Service Management Body of Knowledge online best practice library - new version! |
| 04/06/2011 | WEBINAR: Announcing SMBOK™ V2.0 of the Best Practice Statement Library Free webinar to introduce the latest version of the Service Management Body of Knowledge (SMBOK)™ online best practice library, an invaluable reference for any service management professional. |
| 03/31/2011 | New Outside-In Service Management™ Training Helps Design the Service Experience and Manage the Customer Value Points Service Management 101 today announced the immediate availability of new Outside-In Service Management™ training to help service management professionals’ design service experiences. |