News


The following news items are generally available to all visitors to this website.  Specific news on the product plans for the K-Web service, the 'K-Web Roadmap', is available to members here.

01/28/2010 FREE WEBINAR: Six Steps to Outside-In Service Management™
This webinar explores the six-step method used to apply outside-in thinking to a service management initiative, guaranteeing customer relevancy, and avoiding the failings of the traditional approaches
01/27/2010 FREE WEBINAR: Introduction to Universal Service Management Body of Knowledge (USMBOK)
A complimentary webinar to explore the scope and content described within the Guide to the USMBOK publication.
01/23/2010 New Support Program – ITSM-SOS™ Offers Complimentary Help to Troubled IT Service Management Projects
Service Management 101 and Engaged Consulting Inc., today announced the immediate availability of a new program designed to provide much needed and complimentary help for small to medium sized IT organizations considering, or actively pursuing, an IT Service Management transformation, and especially those using the IT Infrastructure Library (ITIL®) best practice framework.
01/20/2010 FREE WEBINAR: Outside-In Service Management™ - Ensuring a Customer Relevant Approach
The startling and inconvenient truth about IT Service Management projects – they fail the customer.

Attend this free webinar and learn the triple 7s:

· The 7 signs your service management project is failing you and your customers

· The 7 ITSM strategies YOU SHOULD DUMP RIGHT AWAY

· The 7 secrets methods of outside-in thinking and how to receive FREE training on its application to service management projects.
01/17/2010 News: The IT Service Management Professional Association Endorses USMBOK
Service Management 101 today announced the endorsement by the IT Service Management Professional Association (ITSMPa) of the Universal Service Management Body of Knowledge (USMBOK) as the definitive service management reference for its members.
01/17/2010 New Outside-In Service Management™ Program Ensures Service Management Initiatives are Customer Relevant
Service Management 101 today announced the immediate availability of a comprehensive set of consulting and education services, including a public schedule of classes, designed to ensure the customer relevance and beneficial velocity of IT Service Management (ITSM) initiatives.
01/13/2010 WEBINAR: FREE TRAINING and the amazing secret you need for service management success
The startling and inconvenient truth about IT Service Management projects – they fail the customer.

Attend this free webinar and learn the triple 7s:

· The 7 signs your service management project is failing you and your customers

· The 7 ITSM strategies YOU SHOULD DUMP RIGHT AWAY

· The 7 secrets methods of outside-in thinking and how to receive FREE training on its application to service management projects.
11/16/2009 Certified Service Management Professional Class - San Diego Nov 16-20 2009
The 'Gold Standard' of service management practitioner education. Using a combination of workshops and table-top simulations, the CSMP class provides practical advice on how to successfully design a service management system and supporting organization focused on customer results, satisfaction, and value.
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