News
The following news items are generally available to all visitors to this website. Specific news on the product plans for the SMBOK service, the 'SMBOK Roadmap', is available to members here.
| 05/16/2010 | Service Value Management 101™ Class San Diego CA, Jun 25 Probably the most important service management class you can attend! For service management professionals who need to ensure service management initiatives, the provider organization’s capabilities, and overall management system focus, includes realistic and pragmatic approach for defining and managing value from a customer perspective. |
| 05/01/2010 | Service Management Masterclass™ San Diego CA, Jun 21-24 The definitive masterclass experience provides service management professionals with a comprehensive blueprint for service management, vital know-how on how to design a customer relevant, self-funding approach, and how to avoid the common pitfalls of traditional initiatives. Special Cloud Computing component. |
| 04/16/2010 | Complimentary Support for Service Management Initiatives Available Again To all professionals needing answers to service management related questions - through June 30th 2010, we are excited to once again offer complimentary access to the online support service in exchange for a registration. |
| 03/23/2010 | ITSM-SOS™ Offers Complimentary Help to Troubled IT Service Management Projects - Columbus OH If you are thinking of, or using a process improvement or capability maturity led approach to your IT Service Management project, have limited resources, or are concerned you may not know how your efforts relate to the interests and desired results of your customers – register for this program now – its free. |
| 01/28/2010 | FREE WEBINAR: Six Steps to Outside-In Service Management™ This webinar explores the six-step method used to apply outside-in thinking to a service management initiative, guaranteeing customer relevancy, and avoiding the failings of the traditional approaches |
| 01/27/2010 | FREE WEBINAR: Introduction to Universal Service Management Body of Knowledge (USMBOK) A complimentary webinar to explore the scope and content described within the Guide to the USMBOK publication. |
| 01/23/2010 | New Support Program – ITSM-SOS™ Offers Complimentary Help to Troubled IT Service Management Projects Service Management 101 and Engaged Consulting Inc., today announced the immediate availability of a new program designed to provide much needed and complimentary help for small to medium sized IT organizations considering, or actively pursuing, an IT Service Management transformation, and especially those using the IT Infrastructure Library (ITIL®) best practice framework. |
| 01/20/2010 | FREE WEBINAR: Outside-In Service Management™ - Ensuring a Customer Relevant Approach The startling and inconvenient truth about IT Service Management projects – they fail the customer. Attend this free webinar and learn the triple 7s: · The 7 signs your service management project is failing you and your customers · The 7 ITSM strategies YOU SHOULD DUMP RIGHT AWAY · The 7 secrets methods of outside-in thinking and how to receive FREE training on its application to service management projects. |