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FREE WEBINAR: Six Steps to Outside-In Service Management™

01/28/2010

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This webinar explores the six-step method used to apply outside-in thinking to a service management initiative, guaranteeing customer relevancy, and avoiding the failings of the traditional approaches

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PLEASE NOTE THIS WEBINAR HAS BEEN RESCHEDULED TO JANUARY 28th DUE TO WEATHER CONDITIONS AND EMERGENCY PROCEDURES IN SOME PARTS OF CALIFORNIA.

Do you know how your IT Service Management (ITSM) efforts relate to the interests and desired results of your customers?  The startling and inconvenient truth is that many organizations don’t, and ITSM projects are failing the customer.

Outside-In Thinking ensures the customer relevance of service management projects.

Duration: 45-50 minutes 

Select the following options to register for this webinar:

Fri Jan 28 8am PST (16:00hrs GMT)  

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