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Service Management Masterclass™ San Diego CA, Jun 21-24
05/01/2010
The definitive masterclass experience provides service management professionals with a comprehensive blueprint for service management, vital know-how on how to design a customer relevant, self-funding approach, and how to avoid the common pitfalls of traditional initiatives. Special Cloud Computing component.
The class is IDEAL preparation for those professional impacted by Cloud Computing as well as readying an organization for ISO20000® assessments and audits.
Attendees will learn pragmatic methods for designing a customer relevant service management system, and the key roles within a supporting service provider organization, based upon a service management body of knowledge spanning 22 elements, 15 service lifecycle stages, 7 knowledge domains, and 40 knowledge areas. (visit www.usmbok.org)
Using a combination of simulations and workshops designed around a common fictitious case study, attendees disassemble and reassemble the moving parts of a service management system and service provider organization.
In doing so, attendees will learn the answer to 25 key questions that demonstrate expertise in applying service management concepts to better manage the customer experience.
Attendees will also learn how to transform an organization sensibly through a self-funding continuous improvement program that defined problems and translates them into opportunities to improve.
This masterclass is part of the Vital Know-How™ program designed to integrate education and work experience in a unique learning event.
This class has strictly limited seating and offered publicly as a quarterly event. Onsire delivery options are available on a fixed fee basis. Please contact us directly for further information.
Early Bird Discount of $500 through May 20th, 2010. Use Promotion Code 'Master500' when registering.
This event is elligible for the FREE TRAINING PROMOTION!
Register Interest Visit Masterclass Page
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