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Practitioner Clinic: Service Incident Management 102
11/15/2009
This class provides 'how-to', instruction for practitioners on the design, development and operation of practices to manage incidents as they relate to customer activities and service level objectives.
This is an internet based, instructor led, interactive class.
Please note that attendance of this event requires the payment of a fee.
The event consists of two webinars, separated by a one hour break.
All authorized and paying registrants will receive a copy of a 250+ page class workbook in electronic format.
Full information on this event, including how to register, and a comprehensive description of the subject matter covered is available here.
Attendees of this class will receive a $100 discount on the price of annual membership to the Knowledge Web for Service Management service.
This event is an element of the Decipher Service Management program.
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