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FREE WEBINAR: Introduction to Universal Service Management Body of Knowledge (USMBOK)

01/27/2010

A complimentary webinar to explore the scope and content described within the Guide to the USMBOK publication.

Universal Service Management Body of Knowledge (USMBOK)
An Introduction to the Guide to the Universal Service Management Body of Knowledge, a comprehensive reference to the elements of a successful service management system and the roles within a service provider organization.
Wed, Jan 27, 2009 09:00 AM - 10:00 AM PDT (17:00hrs GMT)

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