News of Upcoming and Recent Webinars
The following webinars are generally available to anyone who wishes to register directly as a webinar participant. Many are recorded and available for replay to registered guests of this website. You may register here.
| 09/09/2009 | Deciphering the ITIL Code
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| 08/31/2009 | Introduction to Universal Service Management Body of Knowledge
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| 08/21/2009 | 4 Service Management Webinars: Lean, Guerilla How-To, Managing Incidents, Body of Knowledge
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| 08/21/2009 | The Application of Lean Thinking to a Service Management Initiative
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