News


The following news items are generally available to all visitors to this website.  Specific news on the product plans for the SMBOK service, the 'SMBOK Roadmap', is available to members here.

01/17/2010 News: The IT Service Management Professional Association Endorses USMBOK
Service Management 101 today announced the endorsement by the IT Service Management Professional Association (ITSMPa) of the Universal Service Management Body of Knowledge (USMBOK) as the definitive service management reference for its members.
01/17/2010 New Outside-In Service Management™ Program Ensures Service Management Initiatives are Customer Relevant
Service Management 101 today announced the immediate availability of a comprehensive set of consulting and education services, including a public schedule of classes, designed to ensure the customer relevance and beneficial velocity of IT Service Management (ITSM) initiatives.
01/13/2010 WEBINAR: FREE TRAINING and the amazing secret you need for service management success
The startling and inconvenient truth about IT Service Management projects – they fail the customer.

Attend this free webinar and learn the triple 7s:

· The 7 signs your service management project is failing you and your customers

· The 7 ITSM strategies YOU SHOULD DUMP RIGHT AWAY

· The 7 secrets methods of outside-in thinking and how to receive FREE training on its application to service management projects.
11/16/2009 Certified Service Management Professional Class - San Diego Nov 16-20 2009
The 'Gold Standard' of service management practitioner education. Using a combination of workshops and table-top simulations, the CSMP class provides practical advice on how to successfully design a service management system and supporting organization focused on customer results, satisfaction, and value.
11/15/2009 Practitioner Clinic: Service Incident Management 102
This class provides 'how-to', instruction for practitioners on the design, development and operation of practices to manage incidents as they relate to customer activities and service level objectives.
10/21/2009 Introduction to the Universal Service Management Best Practice Library
This complimentary webinar introduces the latest version of the Knowledge Web for Service Management’s (K-Web) USMBOK Best Practice Statement Library (BPS), specifically designed to provide you with an easy to access desktop reference in support of your service management initiatives.
10/21/2009 FREE WEBINAR: The Simulated Simulation
This webinar discusses why simulations are the most cost effective means of combining education with the acquisition of vital know- how in these troubling economic times.
10/20/2009 FREE WEBINAR: the Tinkerbell Effect
This webinar explores the 'Tinkerbell Effect' as it relates to the service management industry and the belief, valid or otherwise, that best practice guidance exists and can be adapted from commonly available frameworks.
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