News


The following news items are generally available to all visitors to this website.  Specific news on the product plans for the SMBOK service, the 'SMBOK Roadmap', is available to members here.

10/19/2009 Six Simulations to Help Design Better Service Management Practices
Six one day onsite simulations to provide step-by-step practitioner styled instruction missing from traditional training on the design, development and operation of best practices to apply Lean Thinking, manage service requests, incidents, changes, and information on the service configuration.
10/19/2009 Certified Lean Service Professional Class - San Diego CA Oct 19-21 2009
This class provides practical guidance on how to apply Lean Thinking to a Service Management initiative. Applying Lean Thinking to a service management initiative is the new imperative, both for employers and professionals.
10/16/2009 FREE WEBINAR: Introduction to the Certified Service Lean Professional Qualification
This webinar introduces the Certified Service Lean Professional (CSLP) class and qualification, specifically designed to enable professionals to practice using the combined language and methods of Lean and Service Management.
10/07/2009 FREE WEBINAR: Introduction to the Certified Service Management Professional Qualification
This complimentary webinar details the subjects covered in the Certified Service Management Professional (CSMP) class, and how the lesson plan helps answer the top 25 questions that differentiate subject matter experts from results driven master practitioners.
10/06/2009 Close Encounters of the Service Kind
Rescheduled to October 6th, 2009. This complimentary webinar explores the 'service encounter' concept, the five common kinds of encounters, how encounters drive service provider workload and costs, and the benefit of managing incident and change encounters as types of service requests.
10/01/2009 Service Configuration Management 101
This complimentary webinar provides a comprehensive introduction to service configuration management, including the top dos and don't s, key concepts, the 15 major activities, related standards, and common types of component relationships.
09/30/2009 Service Incident Management 101
This complimentary webinar provides a comprehensive introduction to service incident management, including the top dos and don't s, key concepts, the 15 major activities, and how to integrate the processing of incidents with service requests.
09/30/2009 Service Change Management 101
This complimentary webinar provides a comprehensive introduction, an immersion, to service change management, including the top dos and don't s, key concepts, the 15 major activities, and the four common types of change.
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