News


The following news items are generally available to all visitors to this website.  Specific news on the product plans for the SMBOK service, the 'SMBOK Roadmap', is available to members here.

09/23/2009 How to Establish a Self-Funding Configuration Management Initiative
Configuration management is at the core of every service management initiative. The traditional approach involves significant upfront investment of precious resources. This complimentary webinar explores how to organize for a 'self-funding' project.
09/21/2009 ITILV3 Foundation Exam Bootcamp Classes - Q4 2009
Under $500 per seat! Affordable and informed instruction on the IT Infrastructure Library designed to help you gain an important professional certificate.
09/14/2009 Deciphering the Announced New Edition of ITIL V3
Today the custodians of the IT Infrastructure Library (ITIL), the Office of Government Commerce (OGC) announced a project to update the ITIL core publications – a ‘new edition’...
09/10/2009 Webinar: Introduction to the Universal Service Management Best Practice Library
This presentation introduces the latest version of the Knowledge Web for Service Management’s (K-Web) USMBOK Best Practice Statement Library (USMBOK-BPS).
09/09/2009 Deciphering the ITIL Code
A walkthrough of the online guidance available to help service management professionals decipher and leverage the core ITIL publications.
09/09/2009 Onsite Accredited ITIL V3 Foundation Class from $5000
At last - affordable onsite, accredited training in the world's most respected source of best practice guidance, vital to achieving much needed operational efficiencies.
08/31/2009 Introduction to Universal Service Management Body of Knowledge
A complimentary webinar to explore the scope and content described within the Guide to the USMBOK publication.
08/24/2009 Next "Master" Class - San Diego CA Oct 19-23, 2009
The next Certified Service Management Professional (CSMP) class is scheduled for the Marriott, Solana Beach, San Diego, CA between October 19-23, 2009
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