Products and Services Catalog

Products and services designed to offer one-on-one, personalized services.

Membership
Join or renew your membership today and get instant access to our protected members area.

Publications
Review our library of unique publications and order one of the 'Service Management 101' series of references that are designed to provide pragmatic and easily applicable guidance on all aspects of service management.

EBook Publications
Review our library of unique publications available in electronic format.  Please note that these versions only operate on a Windows platform, and have print/copy/paste functions disabled.  They are also licensed to a specific personal computer.

Education Events
Review the list of scheduled education events and further your career and project goals by reserving your place in a class led by subject matter experts with a proven track record of service management project success.

Service Support Plans
Order a Service Support Plan to get personal and customized support for your service management initiative, or in support of your professional career.  These plans typically involve a recurring fee.

Courseware as a Service
We are an ITIL Accredited Courseware Provider and as such are able to offer complete sets of ITIL Courseware that includes student workbooks, pocket guides, presentation decks, and instructor guides.

Simulationware
We are able to provide both generic and custom simulationware, enabling role-play events focused on one or more of the elements of the USMBOK and ITIL.This simulationware is available for purchase as self-delivery kits, or with optional delivery services.

Artifact Templates
One of the most challenging aspects of service management is identifying proven templates from which you can develop your own versions.  We are able to offer a number of these templates for the more important elements of a service management system.  In most cases the artifact template is accompanied by detail instructions, and sometimes a workshop guide, to assist in the customization of the template.

EBook Samples
These are sample ebooks and representative of the full version.  These versions typically contain a subset of the full version, a complete table of contents, and occasionally the complete index.  The purpose of these versions is to offer an insight into the scope and content of the full version.