Publications E-Book Catalog


Many of the publications listed in this catalog may be subject to a membership discount.  This catalog represents publications available in "e-book" or electronic format.  They only operate on a Windows PC platform and require access to the internet to completet the registration process.  You cannot copy/paste or print from these versiosn and they are licensed to a personal computer.

Unique references for the service management professional.

Item Description Price Select
E-*PRACTV1
Practitioner_Guide_Set.jpgPractitioner's Guides - Volume 1

This collection represents Volume 1 of the practitioner guide sets, and includes the Service Incident, Problem, Change and Configuration practitioner guide publications, offered as a discounted price.

 $225.00
E-*USMBOK

usmbok_guide_cover-v2011-thumb.jpgThis item is a license key to access the full version of the electronic version of the Guide to the Universal Service Management Body of Knowledge (USMBOK).  This e-book does not allow copy/paste or print functions.  A hardcopy version is available to e-book licensees at a $50 discount.  You will receive your discount code as part of your hardcopy order confirmation.

Your access key will arrive in a separate email communication from your order.  Please allow 12-24 hours for receipt.  If you do not receive an activation key within this time, please con.

 $150.00
E-USM540
Cover-USM540-102-front-200w.jpgPractitioner's Guide to Service Incident Management EBOOK

This guide is intended to act as a practitioner's reference for professionals developing practices to manage incidents as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @150.
ISBN: 978-0-9814691-8-8
Download table of contents in Sample EBOOK format here. 

 $65.00
E-USM550
Cover-USM550-102-front-200w.jpgPractitioner's Guide to Service Problem Management - EBOOK

This guide is intended to act as a practitioner's reference for professionals developing practices to manage problems as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @185.
ISBN: 978-0-9814691-7-1
Download table of contents in Sample EBOOK format here. 

 $65.00
E-USM640
Cover-USM640-102-front-200w.jpgPractitioner's Guide to Service Configuration Management - EBOOK

This guide is intended to act as a practitioner's reference for professionals developing practices to manage configurations as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @165.
ISBN: 978-0-9814691-5-7 
Download table of contents in sample EBOOK format here. 

 $65.00
E-USM650
Cover-USM650-102-front-200w.jpgPractitioner's Guide to Service Change Management - EBOOK

This guide is intended to act as a practitioner's reference for professionals developing practices to manage changes as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @190.
ISBN: 978-0-9814691-6-4 
Download table of contents in sample EBOOK format here. 

 $65.00

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