Publications Catalog

The Guide to the Universal Service Management Body of Knowledge (USMBOK)

The Guide to the USMBOK provides a universally applicable set of concepts to use when designing a service management system and service organization. 

Spaning more than 470 pages the Guide codifies and connects the numerous elements of a service management system, service organization and operational elements and enables the leveraging and exploitation of many disparate information sources, standards, and industry frameworks.  Please allow 5-10 business days for delivery.  Download table of contents in Adobe PDF format here. 

The ITIL V2 Foundation Study Guide

The ITIL V2 Foundation Study Guide is back by popular demand. providing a comprehensive guide to ITIL and how to study and prepare for the ITIL Foundation certificate exam.

This publication is an ideal supplement to any self-study program, providing detailed information on the entire Version 2 framework, a breakdown of the examination domains and subject areas, exam preparation guidance, the famous 'braindump' technique for memorizing and recalling content, a systematic approach to taking the exam, and three practice tests. 

Purchasers of this book are also elligible 30 day access to the internet based exam practice service, containing over 1000 sample questions.  Download a sample version here.

Format: Universal bind, 8.5in W x 11in H, 462 pages.

The ITIL V3 Foundation Quick Reference Pocket Guide

The handy pocket guide provides a concise summary of key ITIL 3 information, and is a useful supplement for practitioners, those self-studying for a certificate, or organizations wishing to provide a detailed summary of ITIL to staff, or customers.

The scope of the guide exceeds the minimum requirements of the ITIL Foundation syllabus update of May 1st 2009. 

Format: Universal bind, 4.25in W x 6.75in H, 82 pages. 

Please allow 5-10 business days for delivery.  Download table of contents in the form of a sample book here.  When ordering, please enter your CaaS promotion code during the checkout process to receive the discounted price.

The ITIL V3 Foundation Class Student Workbook

The class workbook is the mandatory student materials for classes delivered under the Courseware as a Service (CaaS) program.  The book is over 350 pages in length and printed on demand. 

Please allow 5-10 business days for delivery.  Download table of contents in the form of a sample book here.  When ordering, please enter your CaaS promotion code during the checkout process to receive the discounted price.

The USMBOK Lexicon

Handy pocket guide of more than 150 pages describing 850 terms used within the USMBOK and Lean Service Management programs.  Download sample here.