Practitioner Guide Publications Catalog

Pre-Order Now - Available July 19 2011

These Practitioner Guides are authorized companions and extensions to the Universal Service Management Body of Knowledge (USMBOK). Electronic versions of these guides will also be available and purchasable from here.

Unique references for the service management professional.

Item Description Price Select
P-*PRACTV1
Practitioner_Guide_Set.jpgPractitioner's Guides - Volume 1

This collection represents Volume 1 of the practitioner guide sets, and includes the Service Incident, Problem, Change and Configuration practitioner guide publications, offered as a discounted price.

 $225.00
P-USM540
Cover-USM540-102-front-200w.jpgPractitioner's Guide to Service Incident Management

This guide is intended to act as a practitioner's reference for professionals developing practices to manage incidents as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @150.
ISBN: 978-0-9814691-8-8
Download table of contents in Adobe PDF format here. 

 $65.00
P-USM550
Cover-USM550-102-front-200w.jpgPractitioner's Guide to Service Problem Management

This guide is intended to act as a practitioner's reference for professionals developing practices to manage problems as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @185.
ISBN: 978-0-9814691-7-1
Download table of contents in Adobe PDF format here. 

 $65.00
P-USM640
Cover-USM640-102-front-200w.jpgPractitioner's Guide to Service Configuration Management

This guide is intended to act as a practitioner's reference for professionals developing practices to manage configurations as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @165.
ISBN: 978-0-9814691-5-7 
Download table of contents in Adobe PDF format here. 

 $65.00
P-USM650
Cover-USM650-102-front-200w.jpgPractitioner's Guide to Service Change Management

This guide is intended to act as a practitioner's reference for professionals developing practices to manage changes as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @190.
ISBN: 978-0-9814691-6-4 
Download table of contents in Adobe PDF format here. 

 $65.00

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