USMBOK Publications Catalog


Many of the publications listed in this catalog may be subject to a membership discount.  If you have a promotion code, please enter it during checkout at the 'promotion code' prompt and press 'update'.  Please check the price has changed before completing any purchase.

Unique references for the service management professional.

Item Description Price Select
P-*PRACTV1
Practitioner_Guide_Set.jpgPractitioner's Guides - Volume 1

This collection represents Volume 1 of the practitioner guide sets, and includes the Service Incident, Problem, Change and Configuration practitioner guide publications, offered as a discounted price.

 $225.00
P-*USMBOK
usmbok_guide_cover-v2011-thumb.jpgThe Guide to the Universal Service Management Body of Knowledge (USMBOK)

The Guide to the USMBOK provides a universally applicable set of concepts to use when designing a service management system and service organization. 

Spanning more than 500 pages the Guide codifies and connects the numerous elements of a service management framework, system, service organization and operational elements and enables the leveraging and exploitation of many disparate information sources, standards, and industry frameworks.  Please allow 5-10 business days for delivery.  Download table of contents in Adobe PDF format here. 

 $150.00
P-LEXICON
Cover-USMBOK-LEXICON-Thumb.jpgThe USMBOK Lexicon

A comprehensive reference of more than 250 pages describing 1200 concepts and terms used within the service management framework described within the Guide to USMBOK and companion publications, including outside-in and lean thinking.  Download sample here.

 $40.00
P-USM540
Cover-USM540-102-front-200w.jpgPractitioner's Guide to Service Incident Management

This guide is intended to act as a practitioner's reference for professionals developing practices to manage incidents as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @150.
ISBN: 978-0-9814691-8-8
Download table of contents in Adobe PDF format here. 

 $65.00
P-USM550
Cover-USM550-102-front-200w.jpgPractitioner's Guide to Service Problem Management

This guide is intended to act as a practitioner's reference for professionals developing practices to manage problems as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @185.
ISBN: 978-0-9814691-7-1
Download table of contents in Adobe PDF format here. 

 $65.00
P-USM640
Cover-USM640-102-front-200w.jpgPractitioner's Guide to Service Configuration Management

This guide is intended to act as a practitioner's reference for professionals developing practices to manage configurations as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @165.
ISBN: 978-0-9814691-5-7 
Download table of contents in Adobe PDF format here. 

 $65.00
P-USM650
Cover-USM650-102-front-200w.jpgPractitioner's Guide to Service Change Management

This guide is intended to act as a practitioner's reference for professionals developing practices to manage changes as they relate to products and services. 
Format: 6.63in x 10.25in, Pages: @190.
ISBN: 978-0-9814691-6-4 
Download table of contents in Adobe PDF format here. 

 $65.00
P-USMBOK+PGUIDES

This is a special packaging of the currently available books in the USMBOK publication series, and includes:

  • Guide to Universal Service Management Body of Knowledge
  • Service Incident Management Practitioner Guide
  • Service Problem Management Practitioner Guide
  • Service Configuration Management Practitioner Guide
  • Service Change Management Practitioner Guide
  • This packaging EXCLUDES the The USMBOK Lexicon
 $345.00
P-USMBOK-Set

This is a special packaging of all the currently available books in the USMBOK publication series, and includes:

  • Guide to Universal Service Management Body of Knowledge
  • Service Incident Management Practitioner Guide
  • Service Problem Management Practitioner Guide
  • Service Configuration Management Practitioner Guide
  • Service Change Management Practitioner Guide
  • The USMBOK Lexicon
 $380.00

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