USMBOK Publications Catalog


Many of the publications listed in this catalog may be subject to a membership discount. 

Unique references for the service management professional.

Item Description Price Select
P-*USMBOK
usmbok_guide_cover_thumb.jpgThe Guide to the Universal Service Management Body of Knowledge (USMBOK)

The Guide to the USMBOK provides a universally applicable set of concepts to use when designing a service management system and service organization. 

Spaning more than 470 pages the Guide codifies and connects the numerous elements of a service management system, service organization and operational elements and enables the leveraging and exploitation of many disparate information sources, standards, and industry frameworks.  Please allow 5-10 business days for delivery.  Download table of contents in Adobe PDF format here. 

$150.00
P-LEXICON
Cover-USMBOK-LEXICON-Thumb.jpgThe USMBOK Lexicon

Handy pocket guide of more than 150 pages describing 850 terms used within the USMBOK and Lean Service Management programs.  Download sample here.

$20.00
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