Brighttalk Video Library

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Welcome to the Brighttalk Video Library.  Occasionally we volunteer to present as part of one of the Brighttalk service summit.  These sessions, typically lasting between 30 and 50 minutes, are part of "giving back" to the service management professional community.  This page provides you with direct access to those sessions.  Thank You. 

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BTTALK.00.00.001 Looking Good Naked - The Myths and Realities of Service Management
BTTALK.00.00.002 Lean Service Management - Applying Lean Thinking to Service Management
BTTALK.00.00.003 How to Establish a Self-Funding Configuration Management Initiative
BTTALK.00.00.004 Outside-In Thinking - Ensuring a Customer Relevant Approach
BTTALK.00.00.005 The Impact of Cloud on Service Mgmt Systems and Prof. Credentials
BTTALK.00.00.006 Deciphering Service Portfolio Management
BTTALK.00.00.007 The Impact of Cloud Computing on Service Organizations
BTTALK.00.00.008 A Blueprint for Next Generation IT Service Management
BTTALK.00.00.009 CSI Bucket List: Key Ingredients of a Successful Continuous Improvement Programrg