Service Management Body of Knowledge™
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For service management professionals who need to design customer relevant and value creating service management initiatives, the service management body of knowledge (SMBOK™), an internet-based subscription service, saves time and effort traditionally required to discover, apply and reap the benefits of best practice guidance.
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Unlike many reference sources, which are commonly positioned as 'frameworks', the SMBOK provides ready access to a comprehensive, holistic reference of thousands of best practices, education items, and working examples of key artifacts, you can use today, for building and improving a service management system, designed to manage the customer experience.
The SMBOK services are continuously improved, with members receiving regular updates of additions, changes and future plans through a combination of newsletters and published opinions.
The SMBOK also provides complimentary access to a variety of additional guidance on specific frameworks including ITIL®.
Access to the complete SMBOK service is through an annual membership to this site. A sample set of each elemental service within the SMBOK is available to registered guests.