Service Management Body of Knowledge™
SMBOK™ Home
For service management professionals who need to design customer relevant and value creating service management initiatives, the service management body of knowledge (SMBOK™), an internet-based subscription service, saves time and effort traditionally required to discover, apply and reap the benefits of best practice guidance.
Unlike many reference sources, which are commonly positioned as 'frameworks', the SMBOK provides ready access to a comprehensive, holistic reference of thousands of best practices, education items, and working examples of key artifacts, you can use today, for building and improving a service management system, designed to manage the customer experience.
The SMBOK services are continuously improved, with members receiving regular updates of additions, changes and future plans through a combination of newsletters and published opinions.
The SMBOK also provides complimentary access to a variety of additional guidance on specific frameworks including ITIL®.
Access to the complete SMBOK service is through an annual membership to this site. A copy of the regular newsletter is published to registered guests.