"Ensuring the customer and service experiences are managed"

The service management body of knowledge (SMBOK™) service provides a library of best practice guidance to help service businesses and service management professionals design and sustain systematic methods to offer, contract and provide services.  The information is universally applicable to any service industry sector or type of service business, and designed to ensure outside-in, or customer centric thinking and operation.

Additional help may be available at http://www.sm101-support.com.
The same support site link may be used to submit comments regarding this information or further suggestions for its improvement.